Customer service goes a long way in giving you a fine reputation as a business, regardless of whatever product and/or service that you supply people.
If there is one industry in which this seems to ring true the most, it has to be the service industry; however, in particular, the diner industry.
Let myself and others supply you an example that I have personally experienced. In most diners, you definitely would not expect to be obliged if you asked your waiter or waitress to adjust the temperature on the thermostat. They will officially supply you with an excuse such as, the thermostat is programmable plus cannot be changed, or they don’t have the authority to change the thermostat. Furthermore, they may even tell you that they will adjust the temperature when they have no intention of doing so. It would seem to take a lot of complaints for the diner staff to take a plea for a temperature adjustment seriously. However, that is absolutely not the case at this down-home Southern cooking diner that I frequent. Southern hospitality is their mantra, plus they take it undoubtedly seriously! I have seen the diner employee himself come out and offer a blanket to an older man who was complaining about the cold when it clearly wasn’t cold for the vast majority of other patrons in the diner. I’ve also noticed a couple possibilities of people remarking about the temperature on the thermostat. Instead of coming up with an excuse or a false promise, the wait staff will simply ask most people else in the section if they agree that the temperature is too high or low plus they will adjust accordingly! Now that does not take much effort, however it makes every difference when it comes to endearing your various patrons plus facilitating their loyalty!