The busiest time in any HVAC business is the first few weeks of summer and winter.
As the local service provider, we receive many complaints of malfunctioning climate control units and thermostats. We also have homeowners replacing their old HVAC systems with new cooling equipment. During these first few weeks, we barely get any sleep, and there are days the HVAC contractors work throughout the night. We have to come up with shifts during busy days. However, we get paid overtime when the work exceeds the required hours. One summer, I did a 12-hour shift as a medical practitioner. It was the second week of summer when we noticed a spike in customer calls. In a day, we had several HVAC installation jobs to carry out. We also had deliveries to make. When we were about to close for the day, we received a call about a smoking electric heat pump at a children’s hospital. We consider such a case an emergency. I gathered the team, and we headed to the hospital. The unit at the hospital had stopped working because the filters were blocked by debris. There had been confusion at the hospital with the maintenance staff that failed to call the cooling corporation for a new set of filters. The system strained and almost imploded when there was no airflow, hence the smoke. We got to the hospital at dawn and proceeded with the HVAC maintenance to help with indoor comfort. We also tuned up the regulator, as it was affected by the issue with the cooling unit. Fortunately, the hospital used a familiar HVAC brand easily accessible to any cooling technician. The job took the cooling specialist and her team three hours. We were exhausted but glad to have provided quality AC service at the hospital.