He looked in his records and they didn’t show we had a maintenance agreement
The first thing my father told us when my husband and I bought a house was to take care of our HVAC system. He wanted us to have the entire system inspected, and buy a maintenance agreement from the HVAC company. He explained the importance of a maintenance agreement. He said he told all of his customers they needed one not just to protect the furnace, but to help with the cost of regular maintenance. When we got home, my husband called the HVAC company. He told them we wanted the HVAC inspected, and we wanted to sign a maintenance agreement right away. They told us they could have the HVAC technician at the house the following day, and gave us a website where we could purchase the maintenance and repair agreement. We thought this was going to pay for our next day’s visit, but we were wrong. The HVAC technician showed up and went directly to work on the HVAC system. When he finished inspecting the entire HVAC system, I told him about the maintenance agreement we had signed the previous night. He looked in his records and they didn’t show we had a maintenance agreement. The HVAC technician asked if we would mind paying for the service, and if we had signed the agreement our money would be refunded. I worried the paperwork hadn’t been seen in time for us to be covered. We needed to have the HVAC system inspected, but I wondered if we shouldn’t have waited until the HVAC maintenance agreement had been received by the HVAC company, and they received payment.